Pre-delivery cancellation
Cancellation requests submitted before digital delivery should be reviewed against the order status and any custom-work commitments already started.
Commercial
Refund and Cancellation Policy
Baseline handling for cancellations, defective-file issues, and non-delivery on digital research products.
Defective or inaccessible files
If a delivered file is defective or inaccessible, the first remedy is replacement delivery or corrected access.
Custom research
Custom work may be subject to milestone-based cancellation limits where analyst time or bespoke scope has already been committed.